Refund Policy

DRAFT — requires legal review before launch. This page states a no-refunds policy. That is a legitimate, common structure for a digital subscription service, but whether it is enforceable as written depends on your customers' jurisdictions (see §4) and on your payment provider's own merchant terms — neither has been confirmed by counsel. Do not treat this page as legal advice, and do not rely on it to withhold a refund a court or regulator would actually require.

1. Overview

All fees paid to Marketing Operator — subscription charges and one-off credit-package purchases alike — are non-refundable, except where this policy or applicable law says otherwise (§4). You can cancel a subscription at any time to stop future billing; cancelling does not refund amounts already charged.

2. Subscriptions

Subscription fees are non-refundable once a billing period has started, whether or not you use the Service during that period. Cancel any time from Settings → Credits: cancellation stops the next renewal, and you keep full access — and any remaining credit allowance — through the end of the period you already paid for. There is no partial-period refund and no proration on cancellation.

3. Credit packages

Credit packages are non-refundable once purchased, whether or not the credits have been consumed.

4. Exceptions

Two things are not overridden by §§1–3:

• Billing errors. A duplicate charge, a charge that landed after you had already cancelled, or another clear mistake on our side is corrected in full — that is a billing correction, not a refund request, and it is not subject to any window. Contact support@marketingoperator.ai.
• Mandatory local law. Where consumer-protection law you're entitled to (for example, an EU/UK statutory right of withdrawal for digital services) requires a refund this policy does not otherwise provide, that legal right controls. This policy does not attempt to contract around a right that can't be waived, and does not assume a customer has waived a waivable one unless that consent was clearly obtained before purchase.

5. Chargebacks

We ask that you contact us at support@marketingoperator.ai before initiating a chargeback with your bank or card issuer. Most billing questions are resolved faster — and without affecting your account standing — through direct contact. Accounts that initiate chargebacks without first contacting us may be suspended pending investigation.

6. Changes

We may update this policy from time to time. Material changes are announced by email to your registered address at least thirty (30) days before they take effect.

7. Contact

Billing questions, or to report a billing error: email support@marketingoperator.ai.